If you have purchased a ticket please turn up in good time for the performance, especially for popular films. When a performance is sold out we often have a small number of no-shows from people who have pre-bought tickets but don’t turn up. We also have a queue of people hoping to get tickets! If you have not arrived by the scheduled time of the performance your seat may be reallocated to someone who is waiting for a ticket.
If you have purchased a ticket and for some reason do not intend to come to the performance please let us know so we can reallocate your seat to someone who wants it. We’re sorry but there are no refunds for unused tickets.